Member Support Executive_0.6 To 2 Years_Navi Mumbai

Job Description- Member Support Executive

Role:

Managing end-to-end customer support of the assigned Members. Providing updates and reports to internal stakeholders about Member status, grievances and outcomes.

Key Responsibilities:

• Onboarding & Scheduling:

-Providing program walk through, introducing the health coaches and giving app demo over the telephonic call

- Scheduling periodical appointments of members with health coaches and sharing pre-requisites

• Feedback, Follow-up and Grievance Management:

-Taking timely feedback from the Members and maintain a record of it. Capturing outcomes and measure progress indicator during the telephonic calls

-Following up with members to enhance engagement levels

-Handling member grievances and coordinating with internal stakeholder for quick resolution

• Generate testimonials/Referrals/Cross Sell:

-Taking testimonials/Thank you notes from members during/on completion of the program

-Generating referrals from the members on periodical basis

-Convince the Member to re-enrol the Member on completion of the program

• Inbound Calls

-Handle the inbound calls related to service and support

-Sell the program on inbound call in directed by the lead

Desired Candidate Profile:

• Minimum 6 months experience in customer service
• Post Graduate/Graduate
• Excellent communication skills
• Approachable and empathetic

Job Location: Turbhe

Work Timings: Rotational shift of 9 hours (One Weekly off)

Interested candidate can Apply or Contact HR at 9324976565