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1 Fiserv Job
Advisor, Business Systems Analysis
Fiserv
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- IA will perform implementations for Fiserv s clients via telephone, e-mail, and web-based contact channels.
- Deliver professional and timely client/internal communications regarding current implementation/support cases.
- IA will thoroughly track, organize, and document all product and support related activities.
- IA will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
- Handle mission critical projects during and after implementation.
- Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.
- Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
- Discuss technical issues with business analysts and developers.
- Recreate problems locally and identify underlying defects.
- Perform technical evaluation of the defects.
- Understand the impact of changes across the application.
- Perform other duties as assigned .
- 6 - 10 years of relevant experience
- Financial industry experience
- Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date .
- Analytical skills to assess client business needs , identify solutions, and manage requirements .
- Work on multiple projects in parallel .
- Excellent communication skills including written and verbal .
- Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
- Proficient in computer systems and personal computer use
- Knowledge of business methods and practices in the financial services industry is highly desirable .
- Ability to work independently and collaboratively .
- Creative problem-solving skills
- Strong analytical and troubleshooting abilities.
- Ability to exercise appropriate judgment/decision making skills to ensure client success.
- Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority .
- Work with internal teams on process improvements .
- Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables .
- Incumbents may coach, cross-train, strain, assist, and in general help others as assigned.
- Bachelor s degree in information technology/science or related fields
- 6 - 10 years proven experience with client implementations / services, dealing with internal and external clients .
- Good troubleshooting skills communication skills
- Demonstrated planning skills.
Employment Type: Full Time, Permanent
Functional Areas: Analytics & Business Intelligence
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What people at Fiserv are saying
Rating based on 10 Advisor
reviews
Anonymous · Engineering - Software & QA
in Pune
Nothing as such
- Salary - Good
Work life balance and micro management
- Skill development - Poor
Advisor salary at Fiserv
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Fiserv Benefits
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