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198 FIS Jobs
Systems Operations Analyst I
0-2 years
₹ 5.9 - 6.2L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Systems Operations Analyst I
FIS
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Provide level 1 and level 1.5 support for client-facing systems and applications servers- windows, UNIX, Linux and internet applications with the help of proactive monitoring set up.
What you will be doing:
- Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
- Recognizes abnormal processing conditions and makes appropriate response decisions.
- Follows escalation procedures when appropriate to resolve errors in a timely manner.
- Makes use of available documentation to resolve errors, identifies and implements documentation gaps with the help of leads.
- Works closely with leads in bringing process stabilization and enhancement by working on alert
- Reduction and knowledge articles augmentation.
- Recognizes and implements/automates process enhancements.
- Monitors and responds accordingly to an array of system and application generated messages.
- Responds in a timely manner to questions and requests from incoming calls and incident tickets.
- Proactively maintains contact with clients and serves as client advocate to internal organizations.
- Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
- Works on internal and external projects of various sizes, complexity.
- Contributes to existing and develops new solution approaches to the IT environment
What you bring:
- Demonstrated knowledge of FIS products and services, financial services industry and open systems operating systems.
- Knowledge of clients objectives/business priorities and FIS role in achieving
- Working knowledge on Zena scheduling tools and good at using job aids during abends.
- Working knowledge on event monitoring tools such as Omnibus, Zenoss.
- Knowledge of ITSM tools such as SNOW and CMS.
- Knowledge of Card and Check monitoring using either inhouse or external tools. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Ability to persuade and influence others on the best approach to take
- Ability to multi-task, deal with predefined deadlines
What we offer you :
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for System Operations Analyst roles with real interview advice
What people at FIS are saying
Rating based on 9 System Operations Analyst
reviews
Anonymous · BFSI, Investments & Trading
in Bangalore / Bengaluru
Likes
Culture and salary. So positive people around here in FIS. Product based company.
- Salary - Good
+5 more
Dislikes
Promotions will take longer than expected.
System Operations Analyst salary at FIS
reported by
105
employees
₹2.3
L/yr - ₹8.6
L/yr
14%
less
than the average System Operations Analyst Salary in India
View more details
What FIS employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIS Benefits
View more benefits
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FIS Bangalore / Bengaluru Office Location
Bengaluru Office
Fidelity Information Services, Second Floor, 8th Rd, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
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