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based on 5.4k Reviews

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190 FIS Jobs

Service Delivery Analyst Senior (Mainframe, JCL, COBOL)

FIS Global Business Solutions India Pvt. Ltd.

 · 

3.9

 based on 5.4k Reviews

3-8 years

Indore

1 vacancy

Service Delivery Analyst Senior (Mainframe, JCL, COBOL)

FIS

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Clinical SAS Programming Mainframes DBMS JCL REXX

Job Description

  • Were looking for a Lead Engineer Service Delivery in our ever-evolving SRE core settlement team to help us unleash the potential of every business

    What Youll Own
  • Work in rotational shits and provide production Support for critical SLA driven production applications (L2 and L3 support) in 24X7, 365 days environment
  • Actively participate in bridge calls, articulating issues and provide corrective actions within SLA boundaries
  • Follow escalation matrix as defined complete technical research/fix work on the tickets that are assigned
  • Other duties as assigned
  • What You Bring
  • 7+ years of experience on mainframe
  • Sound knowledge of Mainframes Technology JCL, COBOL, any database (VSAM or DB2 or both), Job Schedular and at least one ticketing tool
  • Experience in Production Support and abend handling preferably on supporting critical SLA driven production applications (L2 and L3 support) in 24X7, 365 days environment
  • Experience in bridge calls, ability to articulate issues and provide corrective actions within SLA boundaries
  • Readiness to work in rotational shifts including night Shifts and rotational week offs
  • Good Communication, analytical and research skills
  • Nice to Have -
  • Knowledge of Payments industry is a plus
  • Knowledge of SAS, DB2, Sql, REXX Programming, Ticketing tool (Service Now) will be a plus
  • Worldpay Values
  • Determined You stay open winning, and failing, as one
  • Always looking for solutions that add value
  • Inclusive You collaborate, encouraging others to perform at their best, always welcoming new perspectives
  • Open You work across borders, working with your team to achieve your collective goals

    • Employment Type: Full Time, Permanent

    Read full job description

    FIS Interview Questions & Tips

    Prepare for FIS Service Delivery Analyst roles with real interview advice

    What people at FIS are saying

    4.0
     Rating based on 31 Service Delivery Analyst reviews

    Likes

    Good work life balance Good company to work Leave plans and other benefits are good

    • Salary - Good
      • +5 more
    Dislikes

    No promotion or onsite opportunities

    • Promotions - Poor
    Read 31 Service Delivery Analyst reviews

    Service Delivery Analyst salary at FIS

    reported by 224 employees with 1-6 years exp.
    ₹4.5 L/yr - ₹14 L/yr
    16% more than the average Service Delivery Analyst Salary in India
    View more details

    What FIS employees are saying about work life

    based on 5.4k employees
    75%
    77%
    82%
    72%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    FIS Benefits

    Work From Home
    Health Insurance
    Cafeteria
    Free Transport
    Team Outings
    Job Training +6 more
    View more benefits

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