CSA

A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send e-mails to existing/new queries on services provided by the client.
The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.
Key Results
Production, Quality
Shift and reporting adherence
Process knowledge
Role Holder Profile
A. Preferred educational qualifications: Graduate Any discipline - 3 Years B. Preferred work experience: Fresher
Firstsource Solutions Limited | January 11, 2023 2
C. Skills and Competencies
i. Functional / Technical:
Good Communication Skills
Listening & Comprehension
ii. Behavioral:
Shift Adherence
Floor Decorum
Interpersonal skills
Team Player
D. Corporate Values Must demonstrate Firstsource values (REACCH):