Add office photos
All Filters
83 Firstsource Laboratory Solutions Llp Jobs
Team Lead - Scorer
Firstsource Laboratory Solutions Llp
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Knowledge and Experience in the Ed-Tech Domain
- Consistently achieves all KPIs and SLAs set by the clients with strict adherence to Quality parameters
- Proven track record in managing processes, streamlining workflows and excellent people management skills.
- Need to be a people centric manager who could articulate the employee challenges to the management as well as motivate the team towards desired project goals.
- Circulate quality dashboards at agreed periodic intervals to all relevant stake holders
- Strong organizational, planning and analytical skills
- Basic arithmetic and statistical skills for analysis of data and generation of reports
- Problem solving skills
- Maintaining and Ownership of reports both internal as well as for the clients.
- Presenting the data and provide deep insights about the process to the Clients as well as Internal Management.
- Managing and co- ordinating training programs.
- Excellent in Coaching and providing feedback to the team. Take necessary HR actions as part of the Performance Improvement Process.
Key Performance Indicators
- Handles any escalations that an associate is unable to handle, solves process related queries and handles grievances
- Listens to calls and coaches the team to enhance performance Monitors the calls/emails taken by the associates and provides them feedback
- Conducts monthly and confirmation appraisals for the associates by 7th of each month and provides them feedback
- Ensuring that the key Service Level Agreements are met consistently without any exceptions.
- Leverage all Operational metrices to ensure that the Revenue and Profitability targets are met and exceeded.
- Work in tandem with all Business functions to ensure smooth business process.
- Retention of key team members.
- Prioritizes and assigns work to associates and initiate corrective measures to resolve day- to- day work related problems including scheduling or adjusting overtime requirements, break management as necessary
- Devises strategies to minimize attrition absenteeism
- Organizes training program for the associates
- Interacts with other departments like HR and administration to develop and maintain effective rapport and to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements
- Holds team briefing and de- briefings before and after each shift
- Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs
- Initiates and administers the rewards and recognition program for the team
Employment Type: Full Time, Permanent
Read full job descriptionFirstsource Laboratory Solutions Llp Interview Questions & Tips
Prepare for Firstsource Laboratory Solutions Llp Team Lead roles with real interview advice
What people at Firstsource Laboratory Solutions Llp are saying
Rating based on 1 Team Lead
review
Anonymous · AR&D
in Hyderabad
Likes
Firstsource is very good and learning place
Dislikes
This not a limited company job security is problem for Llp organization
Read 1 reviewTeam Lead salary at Firstsource Laboratory Solutions Llp
reported by
4
employees
with 7-9
years exp.
₹6.7
L/yr - ₹7.5
L/yr
20%
less
than the average Team Lead Salary in India
View more details
What Firstsource Laboratory Solutions Llp employees are saying about work life
based on 64 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Firstsource Laboratory Solutions Llp Benefits
View more benefits
Compare Firstsource Laboratory Solutions Llp with
Thermo Fisher Scientific
Compare
Agilent Technologies
Compare
Waters Corporation
Compare
Bio-Rad Laboratories
Compare
PerkinElmer
Compare
Merck Life Science
Compare
Shimadzu Analytical India
Compare
Bruker India Scientific
Compare
Beckman Coulter
Compare
Mettler-Toledo
Compare
Escon Elevators
Compare
Europa Locks
Compare
Trelleborg
Compare
Case New-Holland Construction Equipment India
Compare
Tokai Rubber Auto Parts India
Compare
MITA
Compare
PMT Machines
Compare
Central Tool Room & Training Centre
Compare
Ajay Industrial Corporation
Compare
Rotostat Services
Compare
Similar Jobs for you
Share an Interview