First Door Realty - Relationship Manager - Residential Real Estate Sales (4-6 yrs)

Key Responsibilities:

Client Relationship Management:

- Client Engagement: Establish and maintain strong, long-term relationships with clients, understanding their real estate preferences and requirements.

- Consultation: Act as the primary point of contact for clients, offering expert advice on residential real estate options, market trends, and investment opportunities.

- Tailored Solutions: Provide personalized property recommendations based on clients' needs, preferences, and budget, offering a consultative approach to guide them towards making informed purchasing or rental decisions.

- Customer Retention: Ensure high levels of client satisfaction by addressing concerns, following up on post-sale/rental service, and maintaining regular communication to build trust and loyalty.

Sales & Negotiation:

- Sales Process Management: Guide clients through the entire sales process, from initial inquiry to finalizing deals, including property tours, negotiations, and contract closures.

- Lead Generation: Proactively prospect for new clients, generate leads, and convert them into sales opportunities by identifying key customer needs and preferences.

- Property Presentations: Present residential properties to prospective buyers or renters, showcasing the unique selling points and benefits of the properties.

- Deal Closure: Negotiate favorable terms and conditions for clients, ensuring that transactions are completed smoothly and efficiently while maximizing revenue and meeting sales targets.

Market Knowledge & Research:

- Market Insights: Stay up-to-date with the latest market trends, property values, and upcoming developments in the residential real estate sector to provide clients with accurate and timely information.

- Competitive Analysis: Conduct research on competitor properties, pricing strategies, and market offerings to provide clients with comparative insights and the best available options.

Collaboration & Teamwork:

- Cross-functional Coordination: Work closely with internal teams such as marketing, legal, and operations to ensure seamless client experiences and timely project deliveries.

- Developer Relationships: Build and maintain strong relationships with real estate developers, assisting in facilitating deals and ensuring smooth transactions.

- Client Feedback: Gather feedback from clients on their experiences and share insights with internal teams to improve sales strategies, services, and product offerings.

Documentation & Reporting:

- Record Keeping: Maintain up-to-date records of all client interactions, transactions, and sales activities in the CRM system.

Sales Reporting: Provide regular reports on sales performance, lead generation, and client activities to management, ensuring alignment with sales targets and objectives.

Qualifications:

- Experience: 4-6 years of experience in residential real estate sales or client relationship management, with a proven track record of closing deals and meeting sales targets.

Skills:

- Relationship Building: Strong interpersonal and communication skills with the ability to build rapport and trust with clients and partners.

- Sales Acumen: Proven ability to drive sales, prospect for leads, and convert opportunities into successful transactions.

- Negotiation Skills: Excellent negotiation skills, with the ability to manage client expectations and close deals on favorable terms.