Consultant/Manager/Senior Manager - Amazon Connect (2-30 yrs)

Job Description :

- Good understanding of contact center technology landscape.

- An understanding of AWS Cloud platform and services with Solution architect skills.

- Deep expertise on AWS contact center relevant services.

- Sound experience in developing Amazon Connect flows and Lex bots

- Deep functional and technical understanding of APIs and related integration experience

- Functional and technical understanding of building API-based integrations with Salesforce, ServiceNow, and Bot platforms

- Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.

- Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.

- Excellent communications skills

- Ability to develop requirements based on leadership input

- Ability to work effectively in a remote, virtual, global environment

- Ability to take new challenges and to be a passionate learner

- Bachelor's degree in related field or equivalent experience

- Experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution

- Hands-on experience working on the design, development, and deployment of contact center solutions at scale.

- Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe

- Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

- Experience in setting up cloud instances, account / users with security profiles and designing applications

- Experience in taking a lead role for building contact center applications that have been successfully delivered to customers