Client Relationship Manager [CRM]

First Track Solution Technologies is looking for Client Relationship Manager [CRM] to join our dynamic team and embark on a rewarding career journey

A Client Relationship Manager is responsible for maintaining and developing relationships with an organization's key clients.

The following are some key responsibilities for a Client Relationship Manager:

• Develop and maintain strong relationships with key clients, serving as the primary point of contact for their needs and concerns.
• Understand client needs and requirements and provide solutions to meet their goals.
• Act as a liaison between clients and internal teams, such as sales, marketing, and product development, to ensure client needs are being met.
• Manage and resolve any customer concerns or issues in a timely and effective manner.
• Analyze customer data and feedback to identify opportunities for improving customer experiences and relationships.

Requirements:

• Proven experience in client relationship management or a related field.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong conflict resolution and problem-solving skills.
• A customer-focused mindset, with the ability to understand and meet client needs.