Senior Process Associate

Company Summary "First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First Americans business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst Indias Best Companies To Work For 2023: Listed amongst the Top 100 by Great Place To Work India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services. Job Summary

• Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information.
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process Simple, Medium and High complexity tasks
• Ability to Create process related reports within the desired timeframe that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
• Maintain compliance to the Quality metrics
• Ability to display the culture of FTR (First Time Right) While processing orders
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources

• Should have basic knowledge of MS office (Word, Excel & Power-point)
• Should have basic knowledge of Mortgage and Accounting principles