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First Advantage

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3.9

based on 615 Reviews

13 First Advantage Jobs

Lead - SRE

First Advantage

3.9

based on 615 Reviews

7-10 years

Bangalore / Bengaluru

1 vacancy

Lead - SRE

First Advantage

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Python Consulting Automation Testing Information Technology Recruitment C++

+ 3 more

Job Description

A successful Technical Lead of site reliability engineers (SREs) to empower our platforms with high availability, and stellar performance level. As we expand our SRE team, we are currently seeking an experienced SRE to deliver reliable and scalable Technology solutions to our clients that enable best in class customer experience. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

Responsibilities:

Run the production environment by monitoring availability and taking a holistic view of system health
Build software and systems to manage platform infrastructure and applications
Drive implementation of automation and monitoring to promote early detection, self-healing, improved availability, and decreased number of outages
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Reduce operational inefficiencies in the incident management process to ensure the fastest path to recovery through automation and continuous process improvement. Identify when escalation is required and trigger such escalation accordingly.
This role will be strategic in nature implementing best in class Incident response and communications through modern solutions such as Teams, SharePoint, etc. This will ensure our internal stakeholders and customers have accurate communications of any ongoing outages and what we are doing to restore as well as prevent it from occurring again. This includes driving Incident bridges to resolution with highest sense of urgency
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
Create and maintain recovery playbooks for commonly occurring customer patterns and issues. Drive down resolution times by improving alert coverage and accuracy.
Create sustainable systems and services through automation and uplifts
Implement Automated Recovery Scripts and other monitoring enhancements
Participate in system design consulting, platform management, and capacity planning
Provide primary operational support and engineering for multiple large, distributed software applications
Lead after action reviews and root cause analysis on a timely basis that identify repair items preventing future customer impact. Ensure resolution of product/service defects, process improvements and documentation enhancement to address live site or customer reported incidents

What You May Need to be Successful

4-year College minimum in related technology field (Computer, Engineering, Science, etc.) or comparable job experience. SRE (Site Reliability Engineering) related Certification.

7+ years of experience in information technology preferably managing large-scale environments
Recent work experience in an SRE role implementing best in class Reliability solutions in a Large Product development organization
3+ years of work experience with public cloud platform Azure
Experience with Azure Monitor AppInsights is preferred
Ability to program (structured and OO) with one or more high level languages, such as Python, Java, C/C++, and JavaScript
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
Outstanding communication and presentation skills, written and verbal. Excellent listening skills and a high degree of empathy.
Proficient in quick problem-solving skills with attention to detail.
You must be able to work outside of normal business hours (weekend shifts, holidays, evenings)
Excellent managerial skills and ability to collaborate with team members.
Strong analytical, and time management skills.
Incorporate various software engineering aspects to develop and implement services that improve IT and support teams. Services can range from production code changes to alerting and monitoring adjustments