Relationship Officer/Senior Relationship Officer/Relationship Manager

Job Description

Primary Responsibilities:

1. Sales Target Achievement:
• Meet or exceed the monthly sales targets in terms of Value and number of files.
• Identify and approach potential customers for secured loans.

2. Lead Generation and Development:
• Generate leads through door-to-door campaigns, local marketing activities, and customer referrals.
• Build and maintain a healthy sales pipeline using CRM tools.

3. Customer Engagement:
• Explain loan products, terms, and benefits to prospective customers.
• Address customer concerns, handle objections, and provide customized loan solutions.
• Ensure high-quality customer service throughout the sales cycle.

4. Loan Documentation and Processing:
• Assist customers in completing loan applications and collecting required KYC documents.
• Conduct preliminary checks to ensure document authenticity and completeness.

5. Collections and Customer Retention:
• Educate customers about repayment schedules and terms.
• Follow up with overdue customers to ensure timely repayments & also educate them.
• Maintain positive relationships to encourage repeat business and referrals.

6. Compliance and Ethics:
• Adhere to all regulatory requirements (KYC, AML) and company policies.
• Ensure ethical selling practices to protect the companys reputation.

Knowledge, Skills, and Experience

Knowledge:
• Understanding of secured lending products and the loan lifecycle.
• Familiarity with local demographics and customer behaviors.
• Basic knowledge of regulatory and compliance requirements.

Skills:
1. Sales Skills:
• Effective pitching, rapport building, and objection handling.

2. Customer Relationship Management:
• Empathy, active listening, and conflict resolution.

3. Analytical Skills:
• Assessing customer creditworthiness and identifying target customer profiles.

4. Technical Proficiency:
• Experience using CRM software and digital tools for lead management.

Experience:

• 0-2 years of experience in sales, preferably in NBFCs, microfinance, or secured lending roles.
  • Fresh graduates with strong local market knowledge will also be considered.
  

Location - Bhiwadi , Tijara

Industry - NBFC

Salary - Best in Industry

Please send your resume to atika.khandelwal@finova.in or Call 9257043217

Bhiwadi - Ashok Kumar- 9680918884, Sanjay -9588025977