Branch Manager

1. Team Management and Target Achievement:
• Supervise and mentor 5-8 sales officers to achieve branch-level disbursement targets.
• Conduct daily reviews to monitor team progress and address performance gaps.

• Ensure Sufficient Staffing at all times.
• Conduct Daily Morning Hurdles. Hear & resolve Employee related or other Concerns.
• Act with Highest Standard of Integrity.
• Ensure Attendance of all Staff in HR, Functional & other Trainings.
• Reiterate collection & Company code of Conduct on Periodic Basis.
• Work in Collaboration with Collection Team to achieve desired collection efficiency.

2. Customer Relationship Management:
• Engage with high-value customers to support business growth & Take good Customer References.
• Resolve escalated grievances to maintain customer satisfaction.

3. Operational Oversight:
• Ensure all documentation and loan files are complete and accurate.
• Coordinate with backend teams to ensure timely disbursement.

• Ensure All bills are Submitted with Accounts Dept. in Time.

4. Compliance and Risk Management:
• Monitor compliance with regulatory (KYC, AML) and company policies.
• Identify and mitigate operational risks.

• Ensure CCTV is working Properly in Branches, In case of any difficulties, mail to Admin team.
• Ensure Notice Board Compliance along with Maintenance of Statutory Registers (Visitor & Customer (Complain Register) in Branch. For any gap, pl coordinate with Compliance Team at HO.

Knowledge, Skills, and Experience

Knowledge:
• Detailed understanding of secured lending products, loan processing, and compliance.
• Awareness of local market dynamics and competitor offerings.

Skills:
1. Leadership Skills:
• Ability to motivate and develop team members.

2. Analytical Skills:
• Assess performance data and take corrective actions.

3. Conflict Resolution:
• Handle escalations with professionalism.

Experience:

• Minimum 2-5 years of experience in financial sales, preferably in team management.

Interested Candidate may share resume on mail id atika.khandelwal@finova.in