Field Support Engineer - Odisha

Role & responsibilities

ESH Compliance

• Site Hygiene; compliance to organizational requirements
• Adhering to SOPs
• Ensuring correctly rated equipments.
• Ensure use of PPE by self and technicians
• Support in regular training on ESH and also ensure that safe practices are being following at Tower Site
• Ensure issue and usage of PTW for every activity being done at a site

Customer Management

• Provide supports for outage escalation by OPCOs
• Site access supports as and when applicable for tenants
• Maintain healthy customer relationship
• Supervise Site upgrades as per specification and provide support for RFS activities

Site Quality & process compliance

• Maintain excellent level of site quality (proper cable laying, correct temperature, correct settings, site in Auto, etc.)
• Identify Gap against specification and ensure timely corrections
• Periodic audit to ensure that civil/tower electrical and other Infrastructure are in best state.
• Ensure ZERO quality/operational process non compliance
• Compliance checking of quality of technicians, partners, spares including any ethical issues

Energy Management

• Identifying high Diesel consumption sites and recommending their remedy action
• Minimizing EB faults
• Facilitating in converting non EB sites to EB sites
• DCEM Compliance
• DG running hrs. compliance

Uptime

• Drive Uptime for all Customers. Maintain infra uptime as per MSA/KPI's
• RCA of outages and prepare corrective action plan to avoid repetitions.
• 100% Site Automation and Alarm integration with NOC. Alarm & Metering correction at Site.
• 100 % compliance on PM
• Site visit and closure of punch points

Team Management

• Technician performance evaluations
• Identify training needs of technicians and plan for development
• Site allocation, discipline management for technicianseam Management

Landlord Management

• Compliance of sites access process
• Maintains high level of landlord engagement to ensure 24*7 access and facilitate upgrade / planned event / installation and other operational work at site
• Resolution of hygiene related trouble tickets to ensure landlord satisfaction
• Preferred candidate profile

Perks and benefits

As per industry standards