Technical Support Representative II

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team :

It s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world s largest global provider dedicated to financial technology solutions.

What you will be doing:

Provides assistance in resolving technology support issues.
Performs account provisioning, de-provisioning and maintenance using active directory.
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
Asks probing questions to gather relevant information on routine and complex calls.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

What you bring:

0.6 Months -1.0 years of experience in Active directory and Intune company portal.

Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends solutions including new acquisitions and upgrades.
May have expertise in commonly used business applications.
May handle phone and email assistance as well.
Other related duties assigned as needed.

Education Requirements:

Bachelor s degree or the equivalent combination of education, training, or work experience.

What we offer you: