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Implementation-Conversion Analyst Senior Specialist
10-12 years
Panipat, Yamunanagar, Faridabad + 3 more
1 vacancy
Implementation-Conversion Analyst Senior Specialist
FIS
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
What you will be doing:
- Deliver consulting services in Digital transformation, Workforce Management, performance improvement and business transformation, leveraging knowledge of industry best practices & proven practices using various FIS/3rd Party solutions
- Run and lead discovery strategy phases of work, develop business transformation vision, value roadmap, high-level target solution designs, target experiences etc.
- Responsible for successful delivery of Back office and contact center improvement recommendations resulting in highly satisfied, referenceable clients
- Directly manage all aspects of the project lifecycle, work with matrixed IT partners to oversee all SDLC phases or iterations.
- Rigorously managing scope to ensure commitments are achieved within agreed upon time, cost and quality parameters
- Developing the project charter, integrated project plan, resource plan, contingency plan and related project management artifacts
- Proven experience of Project managing the SDLC: using milestones to align project management and system development lifecycles and report project success.
- Proven operational excellence and client services experience in Back office/contact center industry specifically in Digital and CX transformation
- Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies.
- Experience in working on leading service desk platforms like ServiceNow, Zendesk, Jira etc.
- Experience in working on integrated contact center environment consisting of technology for Delivery & Service Management, WFM, Learning, Reporting & Analytics and Quality.
- Flexible to work in shift (If required only) - 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day.
- Overall 10-12 years of Total experience in back office / middle office, including leadership & management of business operations /SDLC/RPA transformation projects
- SDLC Implementation/ RPA Implementation, WFM, Change Management, or other Process Improvement Discipline.
- Experience of migration of microservices from one environment to another
A career at FIS is more than just a job. It s the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech.
- Always-on learning and development.
- Collaborative work environment.
- Opportunities to give back.
- Competitive salary and benefits.
Employment Type: Full Time, Permanent
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