Manager - GC Systems Functional Admin

Department General Counsel Shared Services

Reports To Director, GCSS Reporting & Systems

Level Grade 5

About your team

General Counsel (GC) is a trusted advisor to all parts of Fidelity International Limited (FIL), providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management.

GC Shared Services function (GCSS) is a global centre of expertise currently in Dalian and India, providing operational support and services to the General Counsel function. GCSS Functional administration team (FA team) provides first line business support & manage the functional administration activities for various GC owned systems.

About your role
Join the GCSS Functional Admin team, where you will manage, govern and support various AI and GenAI systems used within the General Counsel function.

Currently, our GenAI systems include both internal and external technology applications which are geared-up to provide productivity and efficiency gains to GC users who are from Legal, Risk, Compliance functions.

The role includes promoting the GenAI usage and tracking the benefits while also supporting the users through prompt engineering skills and perform functional administration tasks from the admin user interfaces. Your core responsibilities include

• Manage user licenses and track the usage of GenAI systems.
• Provide/arrange for user trainings
• Promote, encourage and support the AI adoption amongst GC users
• Help users in enhancing their prompts for better accuracy and desired outcome
• Perform functional admin activities for AI systems and support the user issues
• Work with vendor and technology to drive the resolution of user queries
• Gather quantifiable benefits and qualitative feedback from users
• Develop the GC AI Value Scorecard and publish it periodically

You will work closely with various stakeholders, including the GC AI enablement and Enterprise AI teams.

Skillsets required

About 10 years of experience in collaborating with technology teams and involved in software development lifecycle (SDLC) with following skillsets:

• Strong communication and stakeholder management skills.
• Prompt engineering skills (must be willing to undertake the prompt expert test)
• Project management and business analysis skills and experience are preferred.
• Basic understanding of AI and Generative AI. Passionate about AI with a keen interest in staying UpToDate
• Must be a team player, self-motivated, adaptable to perform in uncertain situations.