Senior Analyst Programmer

The position is for an Application Programmer in AMO production Support team. The role involves supporting key AMO - Enterprise applications and data marts involving strong PL/SQL and stored procedure knowledge on Oracle database platform. The candidate should have high expertise and core skills of Informatica and UNIX shell script. In addition, hands-on experience with Control-M technologies would be a plus. The successful candidate will be responsible to support for consumption of downstream feeds and applications in varied technologies. This would also involve intensive interaction with the business and other systems groups, so good communications skills and the ability to work under pressure are absolute must.

 

Key Responsibilities:

 

The candidate is expected to display professional ethics in his/her approach to work and exhibit a high level ownership within a demanding working environment.

Providing first line of technical support for business critical applications (Principal technologies / applications used include Oracle, UNIX , PaaS, Python, Java and Control-M).

Work in the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services.

Help maintain Control-M schedules.

Conduct analysis and do bug fixes for production incidents. Carry out technical enhancements as desired.

Carry out daily health-check activities involving application checks, system checks, and database checks and related on production systems / servers.

The scope of responsibility also covers monitoring business critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures.

Report root cause of the incidents and present ideas on how to prevent the incidents from occurring in future.

Ensure adherence to incident and change management processes. Regular engagement with Business & Systems Teams looking to adopt and apply the best practice of Service Support.

Prepares and maintains documentation related application support like SOM, Service Card, Support Rota, Knowledge base, etc

Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

Responsible for servicing 24x7 support as per support rosters.

Flexibility to work in shifts ( on-demand & short-term basis), and/or on weekends.

 

Experience and Qualifications Required:

 

Around 4 - 6 years of technical experience in Software / IT industry in Development and Support functions

Minimum 4 - 6 years of support experience in Production Support roles

 

Essential Technical skills:

At least 4-6 years of Oracle experience with strong focus on SQL. PL/SQL knowledge is good to have.

Basic understanding of Core Java and web services/ REST API.

Should have core skills of UNIX shell script.

 

Essential behavioural/operational skills:

Ability to apply new skills / additional information acquired in relation to role.

Ability to interact with end users/business users.

Ability to work closely with cross functional teams including Infrastructure teams/Architects/Business Analysts.

Ability to prioritise own activities, work under hard deadlines.

Team player with commitment to achieve team goals.

Motivated, flexible and with a can do approach.

Keen to learn and develop proficiency

Good communication skills both verbal and written.

Delivery and results focused.

 

Good to have technical skills:

Experience in Python and PaaS technology.

Hands-on experience with scheduling tools - Control-M would be a definite plus.

Experience in informatica is good to have.

Experience of any source control tool - SVN would be a plus.

Good Operating Systems knowledge and associated commands (UNIX [Linux/AIX], MS Windows).

Familiarity in Data Warehouse, Datamart and ODS concepts.

Knowledge of essential Software Engineering principles.

Knowledge of ITIL practices.