Technical Support Associate

Role & responsibilities

Job Description

What will you do as a Technical Support Associate?

As a Technical Support Associate, you have a very clear purpose: to investigate and resolve queries regarding our digital services and devices, such as Kindle, Echo, and Fire TV (among others) and to provide outstanding technical support to our customers. Youll be the first point of contact for our customers by answering their requests through phone, chat, and/or email, and use a variety of tools to analyze and troubleshoot issues in real-time, investigate solutions, and communicate effectively with customers. You will also be responsible for conducting escalations when necessary.

This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum X hours, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of XX am and XX pm Sunday to Monday. You may be required to work on national holidays.

What qualifications do we need from you?

• Minimum age: 18 years old,
• Have the right to work in India,
• Strong communication skills (both written and oral fluency),
• Proficient computer skills,
• The availability to work varying shifts from Monday to Sunday within the operating hours of XX am and XX pm,
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required).

What strengths will you bring?

• Inquisitive, articulate, and solution-oriented,
• Logical and analytical thinking,
• Friendly and customer-focused in every situation,
• Ability to learn quickly and embrace change,
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining our Technical Support team is that you don’t need past experience in customer service. This package includes two devices to give you hands on experience with the products you’ll be supporting customers with. Additionally, we offer several benefits including:

• Medical insurance,
• Pension plan,
• Internet allowance,
• Lifestyle benefits and retail discounts through our Amazon Extras program,

Expert training and ongoing opportunities to learn more and develop your skills.