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2 Fello Jobs
Solutions Expert
Fello
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Onboarding:
- Client facing role.
- Educate and coach the client on Fello portal and its features during the onboarding journey.
- Engage the client by asking the right questions to better understand the requirements.
- Do all technical configurations required to integrate Fello with various client systems.
- Test all integrations with CRM, Website, Email domain as part of Onboarding.
- Collaborate with Sales and Customer Success to ensure a smooth closure of the onboarding process.
- Recommend innovations to improve, fast track and fool proof CRM integrations with templatizing zaps and syncs.
- Collaborate with support groups of various 3rd parties to ensure onboarding is as seamless as possible.
- Contribute to documentation and build the team playbook.
- Recommend and implement best practices to help fast track the onboarding cycle.
- Support:
- Manage the support queue on rotation.
- Maintain the 1st Response Time Time to Close as per SLAs defined.
- Collaboration with Sales and Customer Success:
- Coordinate with Sales and Customer Success for fast tracing onboarding and delivering value to the client.
- Address customer inquiries and issues, prioritizing customer satisfaction.
- Bachelor s degree in Computer Science or similar.
- Excellent communication, teamwork and problem solving skills.
- Proven multitasking ability in a dynamic environment.
- 2-3 years of experience in Consulting, Pre Sales, Solutioning, Implementation or Delivery roles.
- Ability to work effectively with stakeholders at all levels of the organization.
- Strong analytical skills, adept at data analysis, and experienced in generating insightful reports.
- Proven ability in evaluating new tools and technologies for system integration.
- Have experience prioritizing customer requests with a sense of urgency, with focus on Response Time and Resolution Time and ensuring the queue is always under control
- Strong project management and organizational skills.
- Competitive compensation package.
- Flexible Paid Time Off (PTO).
- Comprehensive health benefits
Employment Type: Full Time, Permanent
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What people at Fello are saying
Solution Expert salary at Fello
reported by
4
employees
₹24
L/yr - ₹25
L/yr
52%
more
than the average Solution Expert Salary in India
View more details
What Fello employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
No travel
Fello Benefits
View more benefits
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