Sales Operations Specialist

Key Roles and Responsibilities

B2B Client Coordination:

• Serve as the primary contact for B2B clients (travel agencies, corporate clients, tour operators).
• Understand client needs and provide customized travel solutions.
• Respond to inquiries, provide quotations, and manage service requests.

Supplier and Vendor Management:

• Establish and maintain relationships with hotels, airlines, and transport providers.
• Negotiate competitive rates and contracts with vendors.
• Manage allotments for group bookings and FIT (Free Independent Travelers).

Operational Support:

• Coordinate flights, accommodations, visas, and local tours for clients.
• Ensure the smooth execution of travel plans and quality service delivery.
• Troubleshoot and resolve operational issues promptly.

Budget and Cost Management:

• Monitor and control tour and travel budgets for cost-effectiveness.
• Prepare invoices and manage payment schedules.
• Ensure adherence to financial policies and procedures.

Process Optimization:

• Develop and streamline operational workflows for efficiency.
• Stay updated on travel industry trends and technologies.

Documentation and Reporting:

• Maintain accurate records of bookings, vendor contracts, and client interactions.
• Prepare operational performance reports and suggest improvements.