IT Assistant

Faspac Fasteners is looking for IT Assistant to join our dynamic team and embark on a rewarding career journey

• As an IT Assistant, you will play a crucial role in supporting the organization's IT infrastructure and ensuring the smooth operation of day-to-day IT activities
• Your responsibilities will include providing technical assistance, troubleshooting issues, and assisting in the maintenance of IT systems

Responsibilities:

• User Support:Provide first-level technical support to end-users, addressing hardware and software issues promptly
• Assist users with login, password resets, and basic IT troubleshooting
• Hardware Maintenance:Assist in the installation, configuration, and maintenance of computer hardware, including desktops, laptops, printers, and other peripherals
• Conduct routine checks to ensure hardware functionality
• Software Support:Install, configure, and update software applications
• Troubleshoot and resolve software-related issues reported by users
• Network Assistance:Assist in the configuration and maintenance of local area networks (LANs)
• Troubleshoot basic network connectivity issues
• Documentation:Maintain accurate records of IT equipment, software licenses, and user accounts
• Document troubleshooting procedures and solutions for future reference
• IT Security:Assist in implementing and maintaining IT security measures, including antivirus software and firewall configurations
• Monitor for and report any security-related incidents
• Procurement Support:Assist in the procurement of IT hardware and software
• Coordinate with vendors for the timely delivery of IT equipment
• Meeting Support:Provide technical support for meetings, including setting up audio-visual equipment and troubleshooting technical issues