Client Servicing Professional

1 Project Management:

• Successfully manage multiple we'dding photography and videography projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.
  
• Develop project plans, schedules, and budgets, allocating resources effectively and proactively addressing any issues or delays that may arise.

2 Client Communication and Relationship Management:

• Serve as the main point of contact for clients throughout the project lifecycle, providing regular updates, addressing inquiries, and managing expectations.
  
• Cultivate strong client relationships through proactive communication, responsiveness, and personalized service, ensuring a positive experience and repeat business.

3 Creative Direction and Coordination:

• Collaborate with clients to understand their vision, preferences, and expectations for we'dding photography and videography, providing guidance and creative direction as needed.
  
• Coordinate with photographers, videographers, and other creative team members to ensure alignment with client preferences and project requirements.

4 Timeline and Workflow Management:

• Develop and maintain production schedules and workflows for we'dding photo-video projects, coordinating tasks and deadlines across various team members and vendors.
  
• Anticipate and mitigate potential bottlenecks or delays in the production process, proactively managing resources and priorities to meet project milestones.

5 Quality Assurance and Deliverable Review:

• Conduct regular quality checks and reviews of project deliverables, ensuring accuracy, consistency, and adherence to client specifications and company standards.
  
• Solicit feedback from clients and stakeholders to identify areas for improvement and implement corrective actions as necessary to enhance quality and customer satisfaction.

6 Vendor and Supplier Coordination:

• Liaise with external vendors, suppliers, and partners involved in we'dding photo-video projects, including venues, equipment rentals, and printing services, to ensure seamless coordination and delivery of services.
  
• Negotiate contracts, manage vendor relationships, and oversee procurement processes to secure the necessary resources and services for project execution.

7 Team Leadership and Development:

• Lead and motivate project teams, providing guidance, support, and feedback to ensure collaboration, accountability, and high performance.
  
• Facilitate team training and development initiatives to enhance technical skills, customer service capabilities, and project management competencies.

8 Client Feedback and Satisfaction Measurement:

• Gather feedback from clients upon project completion to assess satisfaction levels, identify areas for improvement, and capture testimonials and referrals.
  
• Analyze client feedback and satisfaction metrics to inform continuous improvement efforts and drive customer-centric decision-making.

Key Skills