FabHotels - Associate Director - Client Success - TravelPlus (5-10 yrs)

Location: Chennai, India

We were established in 2014, with proprietary technology and deep operations expertise driving guest experience, we're building India's largest & most preferred chain of economy hotels. Currently, we manage 36000+ rooms and deliver best-in-class hospitality at the most affordable prices. With a backing of 7+ years of hospitality experience running FabHotels, India's biggest and the most preferred premium economy hotels chain with 1800+ hotels in 76+ cities and catering to 2000+ corporate & SME clients, we understand the critical role that both technology and people play in delivering superior corporate travel experiences.

Introducing our SaaS Product

TravelPlus is a corporate travel and expense management platform that works for everyone - www.travelplusapp.com. We launched in Oct'20, and within a short span of two years, 2000+ leading corporates in India from tech unicorns to traditional companies use TravelPlus to manage their entire travel spend. We are the largest player in the corporate travel segment and are backed by marquee investors of the likes of Accel Partners and Goldman Sachs. Headquartered out of New Delhi, we have local presence across Metros. We understand the critical role that both technology and people play in delivering superior corporate travel experiences.

Key Responsibilities

1. Account Management: Oversee the end-to-end process for designated key accounts, ensuring exceptional service and support.

2. Client Engagement: Schedule and conduct regular meetings with clients to assess their needs, address concerns, and identify new opportunities.

3. Travel: Be willing to travel as needed for client meetings and relationship management.

4. Upselling: Identify and seize opportunities to offer additional products or services tailored to client needs.

5. Market Insights: Maintain awareness of market trends and competitor activities to provide valuable insights to clients.

6. Collaboration: Work closely with internal teams to meet client expectations and effectively resolve any issues.

Qualifications

- 5-10 years of relevant experience in B2B key account management or customer success. Sales-only experience will not be considered sufficient.

- Prior experience in the travel or hospitality industry (e.g., MMT, Treebo, Yatra, FCM) is highly preferred.

- Experience working in a startup environment (fast-paced) is highly preferred.

- Proficient in Tamil and English; basic proficiency in Hindi is a plus.

- An MBA is preferred.