Communicating with customers: Contacting customers to inform them about a company's products and services, and answering their questions
Building relationships: Establishing and maintaining relationships with customers, both new and existing
Handling complaints: Resolving customer complaints and providing solutions
Generating sales: Making cold calls to generate sales and meeting sales quotas
Recording interactions: Keeping a record of customer interactions and sales calls
Updating customer information: Maintaining and updating customer databases
Providing feedback: Collecting data from customers about the company's products and services, and relaying this feedback to the relevant departments Role & responsibilities