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Extreme Networks

Compare

3.8

based on 53 Reviews

16 Extreme Networks Jobs

Customer Lifecycle Manager

Extreme Networks India Pvt Ltd

3.8

based on 53 Reviews

5-7 years

Chennai, Bangalore / Bengaluru

1 vacancy

Customer Lifecycle Manager

Extreme Networks

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Salesforce Computer Networking Automation Testing Machine Learning Spanish

+ 3 more

Job Description

Customer Lifecycle Manager - India (Spanish/Portuguese/English Speaker)

Language: Spanish and Portuguese.

We are seeking an experienced and results-driven Customer Lifecycle Manager to join our dynamic team. This role focuses on supporting the onboarding of new business customers, driving product adoption, and managing a portfolio of install base accounts for upsell and cross-sell opportunities. The ideal candidate will have 5-7 years of experience farming install base customers and a proven track record of increasing product usage and identifying new revenue streams. You will be fluent in Spanish, Portuguese, and English , supporting the LATAM and Southern regions .

Responsibilities:

Lead the onboarding process for new business customers, ensuring seamless transitions and driving early product adoption.

Manage inbound customer leads , qualifying opportunities, and scheduling meetings with sales to pursue upsell and cross-sell opportunities.

Conduct outbound calls and emails to the install base, identifying new projects and expanding relationships for future business opportunities.

Collaborate closely with regional sales counterparts to align strategies and ensure customer satisfaction.

Proactively identify customer needs , ensuring continued engagement and recommending product expansions.

Monitor customer engagement and satisfaction trends, providing regular insights and updates to internal teams to drive continuous improvement.

Experience and Skills Required:

bachelors degree in business, marketing, or a related field.

5-7 years of relevant experience managing install base customers, with a focus on upsell and cross-sell strategies .

Proven experience in customer onboarding , adoption strategies, and expanding relationships within the install base.

Fluency in Spanish, Portuguese, and English , with a strong understanding of the LATAM and Southern regions .

Proficiency in CRM systems (eg, Salesforce) and email outreach tools, with experience managing outbound campaigns.

Strong communication and interpersonal skills , with the ability to work collaboratively across teams and regions

Employment Type: Full Time, Permanent

Functional Areas: Marketing

Read full job description

Prepare for Customer Life Cycle Manager roles with real interview advice

People are getting interviews at Extreme Networks through

(based on 6 Extreme Networks interviews)

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33%

17%

17% candidates got the interview through other sources.

Moderate Confidence

What people at Extreme Networks are saying

What Extreme Networks employees are saying about work life

based on 53 employees

95%

90%

79%

100%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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