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Experian

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3.8

based on 94 Reviews

86 Experian Jobs

GenAI User Experience Analyst

Experian PLC

3.8

based on 94 Reviews

1-5 years

Hyderabad / Secunderabad

1 vacancy

GenAI User Experience Analyst

Experian

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Graphic Designing Business Management Instructional Design Monitoring Legal Compliance Transition

+ 1 more

Job Description

What you ll be doing

This role will own the user experience and drive the adoption of workplace productivity Generative AI tools like Copilot, M365 Copilot, and ChatGPT Enterprise.

Summary of Primary Responsibilities

Provide ownership of the user experience for using workplace productivity GenAI tools at Experian.

Establish, develop, and aid in delivery of end user education raining programs for generative AI solutions. This includes ensuring that the documentation and information about using the tools is easy to find, easy to follow, and non-intimidating to a non-technical audience.

Assist in establishing and monitoring the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards.

Hosting IT Clinics, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who seek to benefit from using them.

Host discovery sessions with user groups to determine where GenAI or other known tools can help to automate, streamline, or simplify their business processes and assist in implementing or make recommendations on how to move forward in implementing them.

Establish and facilitate a community of practice for workplace productivity GenAI Tools through which users can share their learnings and best practices, weigh in on the direction of implementing new features, and more.

Develop and facilitate responding to a feedback mechanism regarding using these tools

Develop and facilitate a service transition plan to ensure that other teams in EITS / EDW are aware of changes being made and prepared to support users of these tools with any new features

Report on usage and adoption, and establish goals by which we will measure the success of our adoption efforts

Provide support to new and existing users of tools, through responding to queries, proactively sharing information about changes or enhancements

Participate in project meetings for GenAI and weigh in on the user experience, find ways to streamline.

Respond to and address GenAI queries from users in multiple employee-facing forums

Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook and how Copilot and other GenAI capabilities are embedded into them; stay abreast of the Microsoft Roadmap of upcoming enhancements to their products and services.