AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
37 Exotel Jobs
Script Automation Support Engineer
Exotel
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- In-Depth Analysis and resolution of customer tickets
- Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries
- Understanding the coverage/impact of an issue
- Having a thorough understanding of Exotel Products and Exotel Tech Stack
- Learning and mastering Exotel "New product/feature" releases
- Correlating platform events, bugs, and feature behaviour with the reported Customer issues
- Writing scripts/queries on a need basis
- Create and maintain scripts to automate repetitive tasks, improving support efficiency and minimizing manual intervention.
- Identify and provide inputs to Product/Engineering teams for recurring issues/patterns
- Be a champion of Exotel-specific tools and troubleshooting procedure
- Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Be Curious" all the time to "keep exploring" newer and better ways to resolve customer Issues.
- Should have an engineering / BSc / equivalent degree with 2-5 years of relevant work experience
- Should have prior experience of working in Tech Support teams
- Able to work independently and efficiently to meet deadlines and SLAs with end-to-end ownership
- Able to promptly answer & support-related phone calls, chat & emails
- Willing to work/coordinate in shifts
- Able to promptly answer & support-related phone calls, chat & emails
- Self-motivated, detail-oriented and organized.
- Ability to analyse, research and solve highly technical and unique problems.
- Excellent communication & troubleshooting skills.
- A good command of Linux CLI tools
- Data analysis
- An excellent command and understanding of Datastores( Ex: mysql , Elasticsearch , Redis , Mongo)
- Proficiency in writing SQL queries
- Proficiency in at least one scripting language like Python, PHP to automate tasks, streamline troubleshooting, and improve processes
- Basic understanding of networking concepts (IP, DNS, firewalls) and protocols to support troubleshooting efforts
- Understanding of APIs
- Willing to work in rotational shift (24/7)
- SIP and VOIP understanding
Employment Type: Full Time, Permanent
Read full job descriptionExotel Interview Questions & Tips
Prepare for Exotel roles with real interview advice
Top Exotel Automation Support Engineer Interview Questions
What people at Exotel are saying
Automation Support Engineer salary at Exotel
What Exotel employees are saying about work life
Exotel Benefits
View more benefits
Compare Exotel with
Knowlarity
MyOperator
Ozonetel Systems
Ameyo
JustCall
Tata Communications
Voxco
CallHippo
Azuga Telematics
Flixstock
World Fashion Exchange
Shell Recharge Solutions
Skava
Klouddata Labs
PlanSource
Mutual Mobile
SELLinALL
Energy Exemplar
CodeGlo
Ivalua
Similar Jobs for you
Customer Success Manager-Scaleups"> Customer Success Manager-Scaleups
2-8 Yrs
Bangalore / Bengaluru
Manager-Business Operations "> Manager-Business Operations
17-20 Yrs
Bangalore / Bengaluru
Recently Viewed
SALARIES
yellow.ai
No Salaries
REVIEWS
Exotel
No Reviews
SALARIES
Indium Software
No Salaries
SALARIES
Indium Software
SALARIES
Indium Software
JOBS
Indium Software
No Jobs
SALARIES
Tricentis India
No Salaries
SALARIES
Indium Software
SALARIES
BrowserStack
No Salaries
