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38 Exotel Jobs
Script Automation Support Engineer
Exotel
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- In-Depth Analysis and resolution of customer tickets
- Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries
- Understanding the coverage/impact of an issue
- Having a thorough understanding of Exotel Products and Exotel Tech Stack
- Learning and mastering Exotel "New product/feature" releases
- Correlating platform events, bugs, and feature behaviour with the reported Customer issues
- Writing scripts/queries on a need basis
- Create and maintain scripts to automate repetitive tasks, improving support efficiency and minimizing manual intervention.
- Identify and provide inputs to Product/Engineering teams for recurring issues/patterns
- Be a champion of Exotel-specific tools and troubleshooting procedure
- Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Be Curious" all the time to "keep exploring" newer and better ways to resolve customer Issues.
What will you work for
- Should have an engineering / BSc / equivalent degree with 2-5 years of relevant work experience
- Should have prior experience of working in Tech Support teams
- Able to work independently and efficiently to meet deadlines and SLAs with end-to-end ownership
- Able to promptly answer & support-related phone calls, chat & emails
- Willing to work/coordinate in shifts
- Able to promptly answer & support-related phone calls, chat & emails
- Self-motivated, detail-oriented and organized.
- Ability to analyse, research and solve highly technical and unique problems.
- Excellent communication & troubleshooting skills.
- A good command of Linux CLI tools
- Data analysis
- An excellent command and understanding of Datastores( Ex: mysql , Elasticsearch , Redis , Mongo)
- Proficiency in writing SQL queries
- Proficiency in at least one scripting language like Python, PHP to automate tasks, streamline troubleshooting, and improve processes
- Basic understanding of networking concepts (IP, DNS, firewalls) and protocols to support troubleshooting efforts
- Understanding of APIs
- Willing to work in rotational shift (24/7)
Good to have skills
- SIP and VOIP understanding
Employment Type: Full Time, Permanent
Read full job descriptionExotel Interview Questions & Tips
Prepare for Exotel roles with real interview advice
Top Exotel Automation Support Engineer Interview Questions
Q1. Find length of substring with longest distinct characters(non-repeating characters) eg - input "abcdab" result - "4(abcd)"
Q3. How would you do a pricing analysis for Exotel product?
What people at Exotel are saying
Automation Support Engineer salary at Exotel
reported by
1
employee
with 2
years exp.
₹8.1
L/yr - ₹10.3
L/yr
78%
more
than the average Automation Support Engineer Salary in India
View more details
What Exotel employees are saying about work life
based on 115 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Exotel Benefits
View more benefits
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