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38 Exotel Jobs

Manager-Business Operations "> Manager-Business Operations

17-20 years

Bangalore / Bengaluru

1 vacancy

Manager-Business Operations "> Manager-Business Operations

Exotel

posted 17d ago

Job Description

Role Overview:
The Manager - Business Operations will be pivotal in driving Exotel s growth by overseeing key operational functions, ensuring regulatory compliance, managing procurement, and fostering strategic partnerships. This role requires a seasoned professional with expertise in contract management, telecom relations, and data centre networking.
Key Responsibilities: 1. Contract Management:
  • Lead the negotiation, creation, and maintenance of contracts with vendors, partners, and stakeholders.
  • Ensure contracts align with business objectives and comply with legal and regulatory standards across multiple regions (India, Indonesia, KSA, Dubai, and others).
  • Develop risk mitigation strategies and manage contract disputes effectively.
2. Regulatory Compliance:
  • Ensure business operations comply with local laws, industry regulations, and telecommunication standards in all operating regions.
  • Stay updated with evolving regulatory frameworks and coordinate with legal and compliance teams to implement necessary policies.
  • Liaise with regulatory bodies and industry associations to maintain smooth operations.
3. Business Partnerships & Alliances:
  • Build and strengthen relationships with key stakeholders, industry partners, and enterprise clients to enhance business opportunities.
  • Identify new strategic alliances that align with Exotel s growth objectives.
  • Collaborate with cross-functional teams to maximize partnership benefits.
4. Telco & Carrier Relations:
  • Manage relationships with telecom network operators, SMS providers, and OEMs to secure favorable terms and ensure uninterrupted operations.
  • Negotiate service agreements and maintain strong working relationships with global telecom partners.
  • Drive initiatives to enhance voice and messaging services across markets.
5. Data Center & Data networking:
  • Oversee the planning, implementation, and optimization of networking infrastructure within data centers.
  • Ensure high-performance, secure, and scalable network architecture to support business growth.
  • Work closely with IT and infrastructure teams to enhance system resilience and uptime.
Required Skills & Qualifications:
  • Experience: 12+ years of business operations, contract management, procurement, or related fields, preferably in the telecommunications or technology sector.
  • Education: Graduation
  • Expertise in:
    • Contract negotiation and vendor management
    • Project Management
    • Regulatory compliance in the telecom industry
    • Strategic partnerships and alliance management
    • Telecom carrier and OEM relations
    • Data center networking and infrastructure oversight
  • Analytical Skills: Strong problem-solving abilities and data-driven decision-making.
  • Business Acumen: Deep understanding of industry trends, market dynamics, and operational efficiencies.
  • Leadership: Ability to lead cross-functional teams and drive operational excellence.
  • Communication: Excellent verbal and written communication skills with the ability to engage with global stakeholders.
  • Must have - Delivery management, project / Program management, Stakeholder management
  • Preferred - Knowledge of CCaaS, CPaaS, Contact centre operations. Knowledge on SIP, SMS technical knowhow.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Business Operations roles with real interview advice

Top Exotel Business Operations Interview Questions

Q1. Find length of substring with longest distinct characters(non-repeating characters) eg - input "abcdab" result - "4(abcd)"
Q2. What is an api with example
Q3. How would you do a pricing analysis for Exotel product?
View all 11 questions

What people at Exotel are saying

What Exotel employees are saying about work life

based on 115 employees
76%
89%
64%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Exotel Benefits

Work From Home
Team Outings
Health Insurance
Child care
Cafeteria
Free Food +6 more
View more benefits

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