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46 EXL Service Jobs

Operations Manager - Voice

6-11 years

₹ 7 - 13L/yr

Pune

1 vacancy

Operations Manager - Voice

EXL Service

posted 19hr ago

Job Description

Roles and Responsibilities

  • Oversee BPO operations management, including team handling and SLA management.
  • Manage international voice process operations, ensuring seamless delivery of services to clients.
  • Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction.
  • Ensure compliance with industry regulations and standards.
  • Collaborate with cross-functional teams to resolve complex issues and drive business growth.

Desired Candidate Profile

  • 6-11 years of experience in International Voice Process or similar roles.
  • Strong understanding of BPO Operations Management principles and practices.
  • Excellent communication skills for effective collaboration with internal stakeholders and external customers.
  • Ability to analyze data to identify trends, opportunities for improvement, and areas of excellence.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations Manager roles with real interview advice

What people at EXL Service are saying

3.5
 Rating based on 25 Operations Manager reviews

Likes

Well, its an appealing organisation but the work culture and the gentry of people is terrible. If you are from AP, AR or any other domain then you will feel confined here.

Dislikes

Culture, Gentry of people, too small of an organisation and the list goes on

  • Salary - Poor
  • +6 more
Read 25 Operations Manager reviews

Operations Manager salary at EXL Service

reported by 147 employees with 10-20 years exp.
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₹6 L/yr - ₹20 L/yr
25% more than the average Operations Manager Salary in India
View more details

What EXL Service employees are saying about work life

based on 7.1k employees
58%
90%
77%
54%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

EXL Service Benefits

Submitted by Company
Life Insurance
Disability Insurance
Critical Illness Insurance
Dental Insurance & Vision Insurance
Parental leave
Your time and your family
Submitted by Employees
Free Transport
Cafeteria
Gymnasium
Health Insurance
Job Training
Work From Home +6 more
View more benefits

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EXL Service Pune Office Locations

View all
Pune Office
3rd Floor, Wing A & B, Tower 12, Cyber City, Magarpatta City, Hadapsar, Pune, 411013, India Pune
411013
Pune Office
Tower No 1, Ground Floor/First Floor, Magarpatta City, Hadapsar, Pune, 411013, India Pune
411013

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