Associate/Executive Instock Management

Role & responsibilities

• Provide required inputs to stakeholders to manage vendor feedbacks
• Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging, catalog edits and all catalog related activities, follow-up on POs, delivery, appointment scheduling and rescheduling and any sort of trouble-shooting
• Document processes & regularly update existing SOPs
• Review & suggest SOP changes required if any to the team
• Handle various sets of daily, weekly and monthly business reports
• Onboard new processes if required as per the business needs
• Report preparations and tracker sharing

Preferred candidate profile

• Interact with vendors/stakeholders for process setup/clearing blockers in process
• Flag possible escalation, dive deep to recommend and implement corrective actions
• Flag any updates received from stakeholders on process to Team Lead/Manager
• Be part of stakeholders calls to raise challenges, lead, and document conference discussions
• Audit tasks assigned to junior associates and report quality metrics
• Train new staff and give feedback to the training team/manager
• Understand the processes across teams & work towards improving the same along with process experts

Skills

• Excellent written and oral communication skills in English
• MS Excel proficiency ability to mine voluminous data for specific detail
• Strong analytical skills
• Strong interpersonal skills
• Excellent listening skills

Excellent data accuracy skills, eye for detail, and commitment to meet deadlines