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3 Motherhood Hospital Executive Jobs
Service Line Executive
1-5 years
Bangalore / Bengaluru
1 vacancy
Service Line Executive
Motherhood Hospital
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.
- Provides relevant information Facility tour | procedure | medical management | financials transparently to build the relationship.
- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.
- Based on the customer profile, up-sell and cross sell.
- If financial assistance required, coordinate with concerned authority.
- Deposit details payment terms to be clarified to the patient.
- Counsel on do s and don ts.
- Follow up with customers who have not come back for booking.
- Follow up calls for: upcoming EDD; delivery package; bed booking.
- Organize Events end to end : Maternity Photo shoot; baby shower.
- Follow up to ensure attendance for complimentary classes.
- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
- Track CRM leads.
- Maintains productivity data as per schedule per doctor EDD tracker; monthly delivery tracker;
- Accurately update patient conversions sources referral channels, Marketing Initiatives
- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.
- Be alert and identify source markets and corporate references.
- To be constantly updated on competition activity rates, products , discounts.
- Participate in all activities scheduled by Corporate meetings, performance reviews, trainings, assessments.
Consultant Management:
- Keep Consultants informed regarding their confirmed referral appointments.
- Keep the doctors (treating and referral) informed about the ongoing status of the patient.
- Engage with visiting consultants, build rapport and assurance to ensure MH is the hospital of choice.
Responsible for Outstanding Service Experience Delivery:
- Ensures personal grooming as per standard; maintain discipline and decorum.
- Contributes to implementation of the Service Vision
- Manage the feedback system : maintain scores for Google review; NPS Customer satisfaction
Employment Type: Full Time, Permanent
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What Executive at Motherhood Hospital are saying
Executive salary at Motherhood Hospital
reported by
5
employees
with 1-7
years exp.
₹2.5
L/yr - ₹5.5
L/yr
13%
less
than the average Executive Salary in India
View more details
What Motherhood Hospital employees are saying about work life
based on 266 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Motherhood Hospital Benefits
View more benefits
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