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Excis Compliance Team. If you also belong to the team, you
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Excis Compliance
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3 Excis Compliance Jobs
Desktop Support Engineer
2-4 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Desktop Support Engineer
Excis Compliance
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops,printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers,Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements
- Minimum of 18 monthsyears of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem- solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLAs.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.
- Willing to work off-hours and weekends when required for projects or emergency support.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Desktop Support Engineer roles with real interview advice
What people at Excis Compliance are saying
Desktop Support Engineer salary at Excis Compliance
reported by
4
employees
with 2-3
years exp.
₹4
L/yr - ₹5
L/yr
60%
more
than the average Desktop Support Engineer Salary in India
View more details
What Excis Compliance employees are saying about work life
based on 41 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Excis Compliance Benefits
Submitted by Company
International Relocation Work From Home Job Training
Submitted by Employees
View more benefits 
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Excis Compliance Mumbai Office Location
Mumbai, Maharashtra Office
1001 - 10th Floor, Technocity IT Premises, opposite to building 152, Block A, Millenium Business Park, MIDC Industrial Area, Ghansoli, Navi Mumbai, Maharashtra 400701
Mumbai, Maharashtra
400701
400701
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