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L3 Desktop Support Engineer
Excis Compliance
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collaborateand engage with Line of Business (LoB) on GITO IT-related matters.
- Provide user training and onboarding in the local language.
- Manage IT equipment resources, including meeting rooms, AV equipment, and local hardware asset management.
- Assist and collaborate on IT project implementation as assigned by the Lead or IT Operations Manager.
- Collaborate with other support teams and third-party vendors on-site.
- Ensure IT security activities at the site level.
- Work in compliance with relevant SOPs, and legal requirements.
- Possess excellent communication skills and a service-oriented mindset.
- Be available for visits to remote or dispatched sites under the scope of work, if applicable.
- Actively participate in predefined Agile environmentsusing ServiceNow for all assigned tasks
Requirements
- Experience with various desktop systems, operating systems, and diverse technicalenvironments.
- Excellentcustomer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Networkprinting, Notebooks and mobile devices.
- Abilityto install software for and troubleshoot a wide range of applications.
- Analyticalthinking and problem-solving ability.
- CompTIAA+ certification or equivalent certification
- Flexiblefor travelling to remote sites or cluster
- Help withnetwork relates issues
- Should beable to lift weight up to 30 lbs at waist level
- Updatethe inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
- Testingthe cables using the tester for IP phone and TDM phones from patch panel to user's desk
- Punchingthe cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
- Updatethe circuit inventory and vendor details for service provider to network voiceteam.
- Coordination with local vendor for ISP, OEM, channel Supplier and different team.
Employment Type: Full Time, Permanent
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What people at Excis Compliance are saying
Desktop Support Engineer salary at Excis Compliance
reported by
5
employees
with 1-3
years exp.
₹3
L/yr - ₹5
L/yr
48%
more
than the average Desktop Support Engineer Salary in India
View more details
What Excis Compliance employees are saying about work life
based on 39 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Excis Compliance Benefits
Submitted by Company
International Relocation Work From Home Job Training
Submitted by Employees
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