Add office photos
All Filters
9 Trusted Media Brands Jobs
Desktop Support Analyst
Trusted Media Brands
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Desktop Support Analyst provides hands on, user support for all staff including executives and the C suite. The successful candidate will have excellent customer service skills, have a calm demeanor and the ability to de- escalate stressful situations. P rovide accurate, timely, and known solutions to end user computer and networking problems of basic to moderately complex nature to ensure end-user productivity. Perform restorative and maintenance actions either remotely or at the end user s location to resolve problems using basic troubleshooting and technical skills. Respond to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes.
This role reports to the Manager, Infrastructure Operations and will have strong relationships with the other infrastructure support teams.
About you:
You should have a strong background in both Mac and Windows computing environments. This includes knowledge of the operating systems and common applications used on both systems. You should have experience using enterprise tools similar to Microsoft SCCMIntune, Filewave, JAMF, O365 and Adobe. You should have excellent customer service skills and you should enjoy working with a team of experienced Infrastructure professionals, development team members and dedicated business leads and product owners.
Your day-day:
The Desktop Support Analyst is responsible for addressing user issues including service requests, trouble tickets, moves, adds, and changes in a timely manner:
This role reports to the Manager, Infrastructure Operations and will have strong relationships with the other infrastructure support teams.
About you:
You should have a strong background in both Mac and Windows computing environments. This includes knowledge of the operating systems and common applications used on both systems. You should have experience using enterprise tools similar to Microsoft SCCMIntune, Filewave, JAMF, O365 and Adobe. You should have excellent customer service skills and you should enjoy working with a team of experienced Infrastructure professionals, development team members and dedicated business leads and product owners.
Your day-day:
The Desktop Support Analyst is responsible for addressing user issues including service requests, trouble tickets, moves, adds, and changes in a timely manner:
- Field service requests that come in through Jira, through chat, or other means - Address user issues quickly and professionally
- Image computers, both Mac and Windows, for new hires as needed - Conduct new hire onboardingtraining
- Work with the other Infrastructure teams such as the Network, Server, and Devops support teams to resolve issues
- Walk users through using the software on their computers as needed - O365, Adobe Creative Suite, and VPN software as examples
- Work on projects as they come up and are assigned to you
- Professional appearance, excellent communication skills, customer service attitude and outstanding bed side manner when working with users
- 5+ years of experience supporting desktop operating systems and applications including Apple Macintosh
- Experience with MS Office 365 and MS Teams
- Experience with Adobe Creative Suite
- Experience supporting executives and interacting with all levels of company
- Able to work well as part of team as well as individually
- Experience using a help desk chat or telephone ACD system to provide support
- Willingness to travel between our offices if the need arises
Employment Type: Full Time, Permanent
Read full job description What people at Trusted Media Brands are saying
What Trusted Media Brands employees are saying about work life
based on 6 employees
Flexible timing
Monday to Friday
Within city
Trusted Media Brands Benefits
View more benefits
Compare Trusted Media Brands with
Times Group
Compare
INDIA TODAY GROUP
Compare
Network 18
Compare
Jagran Prakashan
Compare
HT Media
Compare
ABP Group
Compare
Zee Entertainment Enterprises
Compare
Tv18 Broadcast
Compare
NDTV
Compare
Sun TV Network
Compare
TCS
Compare
Accenture
Compare
Cognizant
Compare
Wipro
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Similar Jobs for you
Senior Manager, International Programmatic Partnerships
6-7 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview