Service Coordinator

Job Description - Service Coordinator
Job title Service Coordinator
Qualification - Graduated or equivalent Degree/Diploma
Preferred candidate from Mumbai based location.
Language known English & Hindi(Must)
Job location – Church-Gate Experience – 4 to 5 yrs
The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel.
He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast
paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for
working in tandem with our clients.
Desired Candidate Profile:
• Strong planning capabilities, organizational skills, leadership ability, and customer service skills.
• Effectively communicate in English and take a leadership role over the group for which they coordinate.
• Knowledge of import and export.
• Able to interpret internal and external business challenges with impact on the organization and recommends
best practice solutions.
• Ability to analyse trends or deviations from standards and implement creative and unique cross-functional
solutions.
• Proficiency with applicable software applications in related field.
• Able to effectively communicate complex information to both management and other employees, anticipating
questions and focusing on key elements.
• Ability to implement and ensure compliance to company rules and business processes.
• Handles sensitive issues and exhibits exemplary customer service to internal and external customers.
• Ability to work in a team-oriented environment is critical & to give and receive constructive feedback and
coaching, and respond appropriately.
• Calender management
Roles and Responsibilities:
• Plans, schedules, and tracks Service Technicians for day-to-day operations. Coordinates with Service
Technicians for completing client visit.
• Serves as the initial point of contact for clients and forwards client problems to Service Technicians.
• Assists with logistics including travel for Service Technicians.
• Coordinates with Service Technicians for spare parts requirements of clients.
• Coordinate with client and manufacturers for spare parts and manage the entire process from enquiry of client
to shipment and delivery to client.
• Maintain spare past inventory in house.
• Make and send service offers and PI for advance payment to clients.
• Coordinate with accounts department for payment follow ups as well as advance for Service Technicians for
visits.
• Works under the Service Head to develop efficient office processes.
• Coordinates with Service Head for performance review of Service Technicians.
• Works under the Service Head to develop efficient office processes.
• Coordinate with Service Head for Service Technician performance review.
Benefit*
1.Paid leaves.
2.Leave Encashment.
3.Phone reimbursement.