Account Manager

• Implement BD strategy, methodology and processes at Account level
  
• Co-develop account strategy working with account leadership and drive global execution of account plan
  
• Support the account team in driving service line planning activity and account integration
  
• Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions
  
• Prepare the account meeting materials and facilitate account team meetings
  
• Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
  
• Understand both the clientbusiness agenda and services to enable leveraging the network to connect our clients to the right people
  
• Develop and manage the account onboarding process and appropriate materials
  
• Co-develop client experience program, drive execution to collate client feedback and follow-up action plan
  
• Act as a project manager for Account specific initiatives/projects
  
• Review of account financials to provide awareness to account leadership on drivers of account performance
  
• Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues
  
• Support special projects as needed that require financial data/analysis

Sales and Program Management:

• Manage the annual revenue planning process with the with service leaders on priority accounts
  
• Own and manage the Client Relationship Management (CRM) process
  
• Co-develop the account relationship strategy, including management of the global relationship map
  
• Manage the account pipeline process and drive discipline across global team
  
• Coordinate the pursuit process for opportunities, working closely with key partners
  
• Execute win/loss debriefs
  
• Identify thought leadership and insights to be shared with the client.
  
• Creation and maintenance of account marketing materials (ie team brochure discussion relationship history, or Value Scorecard or procurement showcase doc)
  
• Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market- place, alliance, and solution activity within sector or like accounts.

• Serves as subject matter expert for all information related to the account
  
• Leverage resources to support the account
  
• In consultation with account leadership manages Account specific events, identifies and leverages targeted thought leadership
  
• Identify market trends and insights to take to account
  
• Serve as the knowledge steward of the account and with the assistance of Knowledge, connect global team to tools and client business issues