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Client Relations Manager
ExamRoom.AI
posted 19hr ago
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Flexible timing
Key skills for the job
Job Description
The Client Relations Manager will build and maintain strong, long-term relationships with our clients in the online proctoring industry. The Client Relationship Manager will act as the main point of contact for key accounts, ensuring client satisfaction, retention, and growth. This role involves proactive communication, problem-solving, and coordination with internal teams to deliver exceptional service. The ideal candidate will have experience working with UK and US based clients, a proven track record in account management, preferably in the technology or education sectors, and will demonstrate strong interpersonal skills and a client-first mentality.
Essential Duties and Responsibilities:
The essential duties of the position include the following, and other duties may be assigned:
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
- Build and maintain strong, long-term relationships with clients, promoting customer loyalty and retention.
- Conduct regular check-ins with clients to assess satisfaction, resolve issues, and provide updates on products and services.
Account Growth and Upselling:
- Identify opportunities to grow accounts by offering additional services, products, or solutions to meet client needs.
- Proactively suggest upsell opportunities and work with the sales team to close deals that align with the client s objectives.
Client Onboarding and Support:
- Oversee the onboarding of new clients, ensuring a smooth transition and setting expectations for the relationship.
- Provide training and support to clients on the use of the company s products, addressing any technical or usage concerns.
Issue Resolution and Problem-Solving:
- Act as the client s advocate, addressing concerns or issues quickly and efficiently, coordinating with internal departments (e.g., technical support, product development) as needed.
- Troubleshoot client challenges and work with internal teams to develop solutions that align with both the client s needs and company goals.
Performance Tracking and Reporting:
- Monitor account performance, including service delivery and client usage data, to identify trends, potential issues, and growth opportunities.
- Provide regular reports and updates to clients on performance metrics, ensuring transparency and proactive communication.
Collaboration with Internal Teams:
- Work closely with sales, product, and customer success teams to ensure the delivery of seamless client experiences.
- Communicate client feedback and insights to product development and technical teams to drive improvements in offerings.
Contract Renewals:
- Manage contract renewals by ensuring timely and transparent communication with clients, addressing any potential concerns ahead of renewal discussions.
- Negotiate contract terms as needed, working with sales and legal teams to finalize agreements.
Employment Type: Full Time, Permanent
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based on 45 employees
Flexible timing
Monday to Friday
No travel
Night Shift
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