Client Coordinator

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:

To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.

Our Vision starts with our valuesHungry, Humble and Smart. We are looking for team members who model drive for results. Team members who think of the organization and team first without ego or agenda. Leaders who instinctively collaborate and operate with emotional intelligence. This is the foundation of success for all employees at Meazure Learning.

The Role: The Client Coordinator is responsible for coordinating worldwide test delivery services for certification programs. This position will coordinate test center projects and deliverables for assigned test center certification programs. The Client Coordinator will prepare the test center network for specific testing programs, coordinate scheduling activities for the programs, ensure centers and proctors are trained for specific programs.

The Responsibilities:

• Recruits, trains, and coordinates the activities of the test site administrators and proctors responsible for administering our clients' examinations.
• Assists director in managing site vendor relationships.
• Reserves appropriate testing venues and arranges appropriate testing environments for national and international test administrations.
• Assists director in establishing and implementing standardized testing policies and procedures.
• Rotates onto the after-hours and weekend on-call schedule to handle proctor calls after business hours.
• Manages and coordinates testing for candidates with disabilities, ensuring that ADA requirements are met.
• Assists director in creating, reviewing, and revising manuals and procedures for testing and fulfillment projects.
• Schedules and confirms testing facilities and equipment for test administrations.
• Ensures shipping and receiving accurate packing lists for test center supplies.
• Completes thorough, accurate, and prompt test administration reports.
• Maintains accurate test administration records and reports.
• Recommends corrective services to adjust customer complaints.
• Ensures candidate notifications (admission letters, confirmation letters, etc.) are performed accurately and promptly.

Additional Position Information:

• Remote India Opportunity
• Core Hours: 6.30 PM( IST) – 3.30 AM(IST)
• Core Days Worked: Tuesday – Saturday and Sunday – Thursday

The Desired Attributes:

• Bachelor's degree in business, communications, or education or equivalent combination of education and experience
• 2+ years’ experience in related field
• Knowledge of testing or certification industries is preferred
• Bi-lingual is preferred but not required
• Excellent organization, planning, and communication skills
• Analytical skills – collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

The Benefits:

• Competitive Pay
• Healthy work Culture
• Career Growth Opportunities
• Learning and Development Opportunities
• Company Sponsored Health Insurance
• Referral Award Program
• Company Provided IT Equipment

Learn more at www.meazurelearning.com

Meazure Learning is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Meazure Learning is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Meazure Learning are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Meazure Learning will not tolerate discrimination or harassment based on any of these characteristics. Role & responsibilities

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