Dynamics 365 Technical consultant

Role & responsibilities

• Responsible for the technical support in Dynamics AX 2012/D365F&O and as well as integrated third-party application interfaces.
• Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
• Will be required to prepare technical specification documents for customizations and bug fixes.
• Ensure technical support documents are complete and fixes are delivered successfully as per the plan.
• Involvement in the Release / upgrade/ implementation cycle as needed.
• On-going monitoring and investigation of Dynamics AX 2012 and D365 systems
• Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.
• Able to perform AX application performance tuning using AX and SQL tools
• Ability to work collaboratively as part of an existing delivery team
• Conduct analysis to triage the assigned issues and escalate as required
• Provide research, advice and opinion regarding ERP issues and associated risks
• Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
• Aim to align response times with team SLA's delivering a consistently high quality of service
• Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
• Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
• Able to customize SSRS reports in Dynamics AX
• Provide pre-go live and post go live end user support.

Preferred candidate profile

Work Type - Permanent

Work Mode - Hydrid

Location - Hyderabad

Experience - 4-14 Years

Notice Period - Immediate to 15 Days

Perks and benefits