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Evertz Microsystems

Compare

3.7

based on 40 Reviews

5 Evertz Microsystems Jobs

Enterprise Support Engineer

Evertz Microsystems, Ltd

3.7

based on 40 Reviews

2-4 years

Remote

1 vacancy

Enterprise Support Engineer

Evertz Microsystems

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Supply Chain Management Technical Writing Operations Recruitment Linux Administration

+ 4 more

Job Description

You will be dealing with Evertz s industry-leading Media Supply Chain and Linear Playout solutions. You will assist customers in maintaining superior system up-time and performance by assisting them with quick, efficient and professional problem-solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities:

Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
Aid in design changes and interface with Evertz Product Management team regarding new feature requests .
Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
Participate in on-call duty.

Skills and Abilities:

Previous experience in support roles is highly desirable
Good communication and interpersonal skills
Experience with Databases (My SQL, Aurora)
Work experience with Linux (any flavour)
Problem-solving attitude and ability to react to changing situations
Ability to act effectively in high-pressure situations
Dedicated to delivering excellent customer service
Passionate about technology and eager to learn new software and hardware products
Ability to multitask in a fast-paced environment
Degree or diploma in Computer, Electronics or Computer Electronics

Additional skills and experience that will be useful:

Python and JavaScript familiarity is preferred
Media Asset Management or Playout (Linear and Non-Linear) system experience is a valuable asset
Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)
Knowledge of cloud computing environments (AWS is preferred)
Willingness to travel if required

Employment Type: Full Time, Permanent

Read full job description