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3 Yum! Jobs

Platform Support

5-10 years

Gurgaon / Gurugram

3 vacancies

Platform Support

Yum!

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

As a Sr. Platform Support Engineer, you will be responsible for the development of tooling to aid in the maintenance, support, and remediation of issues on our platform to ensure that our systems are healthy. This role will proactively manage communication with multiple internal and external stakeholder groups to monitor and manage our systems including problem solving and troubleshooting when issues are detected. This role will also create /define metrics, manage incident management end to end and analyze the business metrics to drive process/system improvements.

This role requires a combination of strong collaboration, analysis, critical thinking, and independent decision-making skills. At Yum, we like to continue to build know how and ensure we are documenting processes, in this role, you will be creating runbooks and knowledgebase articles as well as establishing new process improvements. Additionally, you will be delivering regular and high-quality stakeholder communication related to system management and any issue resolution. Once issues have been closed, you will lead the internal review to identify root cause, conduct impact analysis and drive recommendations to prevent any future issues.



Preferred candidate profile

  • Lead and monitor internal dashboard reporting, visualizations, and alerting mechanisms for all production applications and supporting environments.
  • Implement end to end monitoring of different platforms to reduce system downtime.
  • Create and manage metrics for all Yum Platforms (eCommerce, Admin Portal & Menu Management) and Brands. Build and expand reporting against software reporting metrics.
  • Collaborate with engineering groups to lead proactive troubleshooting steps and measures to reduce escalations and resolve issues faster
  • Lead Priority 1 and 2 calls, process improvements and postmortems. Lead in an on-call schedule to cover high priority support incidents which occur outside of normal business hours.
  • Develop new runbooks for repeatable/common issues and create documentation for post issue resolution including root cause and impact analysis within published department SLAs.
  • Manage and partner with key stakeholders to develop the strong working relationships needed to implement all the above.
  • Actively identify trends and recommend & implement solutions to engineering, product and brand teams.
  • Conducts research and makes recommendations on standards, products, and services.
  • Implements service monitoring across all platforms to ensure continuous availability and operational continuity of critical systems.
  • Participate in and lead code reviews , ensuring that all platform support processes align with our architectural principles and design patterns, fostering a culture of continuous improvement and technical excellence.
  • Develop and enhance tooling for platform support, aiming to automate repetitive tasks, improve system reliability, and streamline operations, while maintaining a strong focus on scalability and maintainability.
  • Collaborate closely with senior engineers to contribute to the design, development, and implementation of support tools and processes, ensuring alignment with overall system architecture and goals.




Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Yum! through

(based on 9 Yum! interviews)
Campus Placement
Walkin
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Recruitment Consultant
23%
22%
22%
11%
22% candidates got the interview through other sources.
Moderate Confidence
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What people at Yum! are saying

What Yum! employees are saying about work life

based on 262 employees
80%
44%
38%
83%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Yum! Benefits

Job Training
Health Insurance
Soft Skill Training
Team Outings
Education Assistance
Free Food +6 more
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