3 Yum! Jobs
Platform Support
Yum!
posted 1mon ago
Role & responsibilities
As a Sr. Platform Support Engineer, you will be responsible for the development of tooling to aid in the maintenance, support, and remediation of issues on our platform to ensure that our systems are healthy. This role will proactively manage communication with multiple internal and external stakeholder groups to monitor and manage our systems including problem solving and troubleshooting when issues are detected. This role will also create /define metrics, manage incident management end to end and analyze the business metrics to drive process/system improvements.
This role requires a combination of strong collaboration, analysis, critical thinking, and independent decision-making skills. At Yum, we like to continue to build know how and ensure we are documenting processes, in this role, you will be creating runbooks and knowledgebase articles as well as establishing new process improvements. Additionally, you will be delivering regular and high-quality stakeholder communication related to system management and any issue resolution. Once issues have been closed, you will lead the internal review to identify root cause, conduct impact analysis and drive recommendations to prevent any future issues.
Preferred candidate profile
Employment Type: Full Time, Permanent
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