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Client Relation Specialist
Eversana
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Qualifications
THE POSITION:
- Responsible for the execution of key business functions within the Order Management department including order processing, call center support and returns processing focused on customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are best achieved by:
- Order entry and maintenance
- E-mail monitoring and support (responding to Client and Customer inquiries)
- Resolve return credits that require further review before credit can be issued.
- Work with other departments on client resolutions/special projects as required.
- Maintain applicable client work instructions.
- Maintain Pricing database for applicable clients.
- Entry of Overages, Shortages, and Damages into the applicable system
- Call center support (answering emails - Client Customer Service lines)
- All other duties as assigned.
- Ability to work as a team and individually.
- Collaborative work style
- Excellent verbal and written communication skills
- Customer service orientation
- Reliability
- Ability to multitask.
- Continuous Process Improvement - The incumbent is expected to work with the Manager and Call Center Support in continually evaluating the efficiency, productivity and accuracy levels of the department and making process improvements to attain high levels of achievement in each business function performed by Order Management.
- Operational Tasks - The incumbent provides key support services for the Order Management department including entry of orders, responding to inquiries and problem resolution. The position will have direct contact with Eversana clients and clients customers because of the Order Management business function, therefore effective communications skills, written and oral, are critical. The incumbent is also a key resource for the entire department as workload demands allocation of resources to various business functions. The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.
An individual in this position must be able to successfully perform the expectations listed above.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
-
- Experience and/or Training (0-1 Yr of Customer Service experience)
- Excellent organizational skills
- Ability to work as a team and individually.
- Excellent communication skills (written and verbal)
- Collaborative work style
- Willingness to work from the office (Pune - Koregaon Park)
- Ability to and willingness to work from 6 PM to 3 AM IST.
- Any Graduate (Finance background preferred)
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Eversana Benefits
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