Upload Button Icon Add office photos
filter salaries All Filters

29 Everise Jobs

Senior Manger Continuous Improvement

4-9 years

Hyderabad / Secunderabad

1 vacancy

Senior Manger Continuous Improvement

Everise

posted 3d ago

Job Role Insights

Flexible timing

Job Description

BPO Continuous Improvement Sr. Manager ( Lean/Six Sigma Black Belt or Master Black Belt)


1. Additional Experience Requirement for Sr. Manager Vs Manager

  • Minimum 3-4 years of experience as a QA/CI Manager in a BPO environment.

2. Role Expectations Must Set Expectations with Candidates

  • Night Shift Role Confirm candidate’s willingness and prior experience.
  • Live Data Analysis Exercise (Excel & Statistics) Required – Ensure candidate is aware.

3. Mandatory Technical Skills

  • Excel Expertise – Must include:
    • Weighted average formulas
    • COUNTIF for tagging’s
    • VLOOKUP & HLOOKUP
    • Pivot tables, advanced formulas, quartile analysis, dashboard creation
  • PowerPoint Expertise – Ability to create executive-level decks for data storytelling.
  • Minitab/Statistical Templates – Required for deep-dive analytics.

4. Highly Desirable Skills

  • Canva/Other Visual Tools – Ability to present insights engagingly.
  • Exposure to Speech Analytics Tools – Experience with speech-to-text analysis for quality insights.

5. KPI & Data Analysis Expertise

  • BPO KPI Knowledge – AHT, CSAT, NPS, FCR (must be able to clean and analyze data in Excel).
  • Quartile Management Dashboards – Ability to visualize performance distribution.
  • Root Cause Analysis & Statistical Insights – Capability to derive key trends from data.

6. Higher-Level Critical Continuous Improvement Responsibilities

  • Consulting-Level Insights – Ability to provide deep, strategic insights into the client’s business using data.
  • Customer Journey Consulting – Advanced analysis of customer journeys to identify business transformation opportunities.
  • Business Strategy & Recommendations – High-level advisory using statistical modeling and consulting methodologies.
  • Process Reengineering & Innovation – Lead strategic improvement projects beyond operational fixes.


Employment Type: Full Time, Permanent

Read full job description

What people at Everise are saying

3.0
 Rating based on 1 Senior Manager review

Likes

Subjective to department

Dislikes

Subjective to department

  • Work-life balance - Poor
Read 1 Senior Manager review

Senior Manager salary at Everise

reported by 5 employees with 8-19 years exp.
₹17.4 L/yr - ₹27 L/yr
6% more than the average Senior Manager Salary in India
View more details

What Everise employees are saying about work life

based on 23 employees
53%
85%
88%
80%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Everise Benefits

Soft Skill Training
Team Outings
Job Training
Free Transport
Child care
Gymnasium +6 more
View more benefits

Compare Everise with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Accenture

3.8
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.8
Compare

Amazon

4.1
Compare

Jio

3.9
Compare

iEnergizer

4.6
Compare

Reliance Retail

3.9
Compare

IBM

4.0
Compare

Similar Jobs for you

Manager at Peoplefy

9-10 Yrs

₹ 26-32 LPA

Continuous Improvement Lead at Halliburton Corp.

Bangalore / Bengaluru

8-15 Yrs

₹ 25-45 LPA

Expert at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

4-9 Yrs

₹ 20-25 LPA

Business Process Manager at Huntingcube Recruitment Solutions

5-8 Yrs

₹ 18-30 LPA

Senior Process Excellence Manager at Hexaware Technologies

Pune, Navi Mumbai

10-17 Yrs

₹ 15-30 LPA

Manager Operational Excellence at Piramal Pharma Limited

Ahmedabad

6-10 Yrs

₹ 25-30 LPA

Continuous Improvement Lead at Halliburton Development Center India Llp

Bangalore / Bengaluru

10-15 Yrs

₹ 25-35 LPA

Associate Director Operations at Abbott Healthcare Pvt. Ltd

Jhagadia

3-9 Yrs

₹ 20-25 LPA

Supply Chain at Gujarat Fluorochemicals

Noida

5-10 Yrs

₹ 15-25 LPA

QA Manager at Anand Engineering Products

Tiruchirappalli

10-12 Yrs

₹ 25-35 LPA

Senior Manger Continuous Improvement

4-9 Yrs

Hyderabad / Secunderabad

3d ago·via naukri.com

Director - Quality Assurance

5-10 Yrs

Chennai

1d ago·via naukri.com

Assistant Manager FP&A

4-8 Yrs

Delhi/Ncr

2d ago·via naukri.com

It Security Manager

5-10 Yrs

₹ 20 - 32.5L/yr

Chennai

3d ago·via naukri.com

RPA Developer

2-5 Yrs

Hyderabad / Secunderabad

3d ago·via naukri.com

Senior Manager- Process Excellence

3-8 Yrs

Delhi/Ncr

6d ago·via naukri.com

OTC (Order To Cash) Lead - Finance

4-9 Yrs

Mumbai

10d ago·via naukri.com

Manager - Procurement

5-10 Yrs

Mohali

10d ago·via naukri.com

Manager - Sales Enablement Graphics Design

6-10 Yrs

Hyderabad / Secunderabad

13d ago·via naukri.com

Specialist - RTA

3-8 Yrs

Remote

13d ago·via naukri.com
write
Share an Interview