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Senior Associate - IT _Messaging
4-9 years
Bangalore / Bengaluru
1 vacancy
Senior Associate - IT _Messaging
Eurofins Scientific
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Messaging team is managing all corporate messaging tools: Exchange 2016 On Premises, Exchange Online, Exchange Online Protection, Forcepoint, Veritas Archiving, Teams.
The focus of the Exchange Engineer includes:
1. Operating IT services provided from centrally hosted either in the cloud or strategic Data Centres.
2. Ensure that IT Services managed by the Central IT Messaging team are delivered effectively to business customers. This includes the execution of SOPs, management of IT Incidents, IT Changes and IT Problems in ITSM based system on the related processes, procedures and work instructions.
3. Operate and install on Enterprise-level Infrastructure for providing Microsoft services such as Exchange, for global initiatives following those through to implementation via collaboration with project and support teams;
4. Identify opportunities to innovate, extend and enhance service delivery everywhere possible;
5. ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigating root causes and supporting resolution of the issues found;
6. Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems;
7. Perform daily system monitoring, verifying the integrity and availability of all involved infrastructure elements server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs. Ensure that the performance, scalability, and security is maintained and optimized;
8. Deliver quality documentation allowing for smooth day-to-day operations;
9. Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation;
10. Contact to vendor technical support for Priority 1 incidents;
11. Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams.
Specific Assignments for MS Exchange Engineer:
Administer the Exchange Environment and its associated services on a global geo-redundancy setup including Azure;
Create and maintain existing services including connectors, transport rules, client access, mailbox Databases;
Administrate and manage evolution of a hybrid multi clusters Exchange 2016 and Exchange online infrastructure;
Automate repetitive tasks with PowerShell scripting;
Operate the Exchange environment with best practices for capacity, redundancy and performance.
Support on the Teams Environment;
Assist in projects by mapping changes, improve and analyze changes, introduce plan to be decided upon.
OTHER ASSIGNMENTS:
Special authorization can be agreed with the Global IT Operations Director.
Always taking company quality policies into account and working towards Eurofins targets.
Following procedures and instructions within the Eurofins Management systems, ensuring that we offer the right quality, sustainable development and product security.
If necessary, develop or change SOPs, FAQs, KGDs and processes in relation to own responsibility and positions.
Ensuring fast incident correction in cases that may involve quality errors or environmental problems.
Ensuring that products that reach our customers meet the expected quality and safety.
Employment Type: Full Time, Permanent
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What people at Eurofins Scientific are saying
Rating based on 2 Senior Associate
reviews
Anonymous · IT Infrastructure Services
in Bengaluru/Bangalore
Likes
I like work modules and employees work life balance
Dislikes
Full of office politics, if we are close to higher level managers we will rewarded unless there no work or productivity shown . Even if we work hard no appreciation . We should listen to our bosses. Job security is low no up skilling, even after. CTC offfer letter given we get less salary every month. No shift Allowances. Only buttering employee can be long term employee
Read 2 reviewsSenior Associate salary at Eurofins Scientific
reported by
13
employees
with 4-8
years exp.
₹8.5
L/yr - ₹13
L/yr
10%
more
than the average Senior Associate Salary in India
View more details
What Eurofins Scientific employees are saying about work life
based on 100 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Eurofins Scientific Benefits
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