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146 Eurofins Scientific Jobs

Senior Associate- IT

2-5 years

Bangalore / Bengaluru

1 vacancy

Senior Associate- IT

Eurofins Scientific

posted 1d ago

Job Description

Job Description

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories.

You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications.

This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.

The roles and the responsibilities of this position are diverse on a day-to-day basis and it s therefore important to be open-minded and able to deal with change.

Qualifications

Hard skills:

You should have a good command of written and spoken English and a basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.

You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc.

Experience:

If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.

Soft skills:

We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate.

This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.


Employment Type: Full Time, Permanent

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What people at Eurofins Scientific are saying

1.7
 Rating based on 2 Senior Associate reviews

Likes

To attract employees they offer good package but there is no job security.

  • Salary - Good
  • +2 more
Dislikes

There is no job security at any point of time they fire employees with out prior notice and waste management. May be for freshers it suitable for experience employees who worked other corporates it is waste.

  • Job security - Bad
  • +2 more
Read 2 Senior Associate reviews

Senior Associate salary at Eurofins Scientific

reported by 13 employees with 4-8 years exp.
₹9 L/yr - ₹13.5 L/yr
15% more than the average Senior Associate Salary in India
View more details

What Eurofins Scientific employees are saying about work life

based on 116 employees
59%
55%
53%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Eurofins Scientific Benefits

Free Transport
Free Food
Job Training
Cafeteria
Work From Home
Team Outings +6 more
View more benefits

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