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1 Eureka Digitisation & Automation Services Job
Omnichannel Platform
Eureka Digitisation & Automation Services
posted 3mon ago
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Key skills for the job
Job Description
- Lead the end-to-end development of our omnichannel communication platform, from architecture design to deployment and maintenance.
- Design and implement scalable, fault-tolerant Voice solutions using Asterisk, FreeSWITCH, and Kamailio, ensuring high performance and reliability across all dialing methologies such as Predictive, Progressive.
- Troubleshoot networking and telephony issues using tools like Wireshark and implement effective solutions.
- Integrate and optimize queuing mechanisms (e.g., RabbitMQ) and TTS/ASR engines (e.g., Azure, Amazon Polly, Google) for enhanced platform functionality.
- Implement Kamailio for scaling SIP call distribution across multiple servers.
- Develop and integrate WebRTC solutions for real-time communication across web and mobile platforms.
- Implement scalable and secure solutions to enable seamless communication across multiple channels (e.g., web, mobile, email, SMS, social media).
- CRM integration experience with platforms such as Salesforce, Zoho, Freshdesk, Freshworks, etc.
- Capability to build the product from scratch with a strong understanding of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).
- Strong knowledge of database technologies (e.g., MySQL, SQL Server, MongoDB, Redis, PostgreSQL) and scripting languages (e.g., Python, PHP, Perl, Java).
- Expertise in SIP trunking, PRI integrations, and designing complex IVR solutions.
- Strong Linux skills including shell scripting and core commands.
- Design the structure for voice infrastructure and responsible for voice infrastructure management.
- Experience with Business Telephony Services (On-Premise or SaaS).
- Deep understanding and experience with VoIP CODECs (G.711, G.729, G.722, OPUS), technologies (WebRTC, H.323, SIP), and network analyzers.
- Strong understanding and experience with Network Infrastructure (Firewalls, Routers, Switches Wireless), WAN Technologies (MPLS, SD-WAN), and Data Center Technologies (Public Private Clouds).
- Familiarity with software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and related technologies).
Requirements Qualifications
- 10+ years of hands-on experience in designing Omnichannel communication platforms, with specific expertise in Asterisk, FreeSWITCH, Kamailio, and related technologies.
- Proficiency in troubleshooting networking and telephony issues using Wireshark or similar tools.
- Experience with queuing mechanisms (e.g., RabbitMQ), TTS/ASR engines (e.g., Azure, Amazon Polly, Google), WebRTC, CRM integrations, and cloud deployment (e.g., Azure, AWS).
- Strong database management skills (e.g., MySQL, SQL Server, MongoDB, Redis, PostgreSQL) and scripting languages (e.g., Python, PHP, Perl, Java).
- Excellent communication skills and ability to collaborate with cross-functional teams.
- Bachelor s or Master s degree in Computer Science or a related field.
- Certification in VoIP technologies (e.g., Asterisk Certified Engineer, FreeSWITCH Certified Specialist).
- Experience with Agile/Scrum methodologies and CI/CD pipelines.
- Contributions to open-source Voice projects or a strong GitHub profile showcasing relevant projects.
Employment Type: Full Time, Permanent
Functional Areas: Other
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