Insights Analyst -Data Science

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay.

Location: Mumbai

About the job

Our CS department is dedicated to transforming complex travel processes into seamless and user-friendly experiences. We leverage technology and data to continuously improve customer satisfaction, streamline operations, and drive automation. As part of the Customer Services Analytics team, youll play a vital role in supporting these efforts by providing data-driven insights that fuel strategic decision-making.The successful candidate will possess strong analytical skills coupled with a deep understanding of business needs.

As An Insights Analyst, You Will Cover

• Identify, build, report and analyze drivers of Operational Key Performance Indicators.
• Continuously undertake deep-dives into key metrics and provide actionable recommendations around customer experience
• Ad-hoc reporting and analysis to support key strategic initiatives
• Identify opportunities to improve operational performance as well as processes
• Provide actionable data-driven recommendations to stakeholders business questions