Opening For Business Consultant with ETP International, Mumbai

Position: Business Consultant (Mumbai)

Responsibility

Client Discovery and Needs Assessment:

Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.

Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration:

Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management and integration with online marketplaces.

Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer:

Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.

Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

Project Management:

Develop and maintain project plans, timelines, and milestones for own activities in a project.

Coordinate with internal and external teams to ensure project deliverables align with client

expectations.

Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support:

Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.

Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and reporting:

Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.

Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication:

Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.