Site Engineer- Luxury Retail Projects

JOB DESCRIPTION (Major Deliverables):-

Responsible for the following deliverables:-

Achieve Sales and Profit targets, with a good understanding of premium and luxury product sales

• Responsible for managing profit centers
• Ensuring delivery of sales and margins as per agreed budgets for stores under span of control
• Responsible for Top Line and Bottom Line achievements.
• Identify the most profitable stores and maintain and enhance their output through Contribution and Profitability.
• Augment growth year on year

Deliver excellent Customer Service

• Establish relations and network with customers through high standards of customer service with a personalized approach.
• Create high sensitivity amongst the staff and lead by example.
• Groom and coach the team to exhibit international standards of customer care at all the times

Prepare, Execute and Map Annual Business Plans and Budgets of Stores

• Responsible for executing new projects of the company at Operations level.
• While executing the new business plans responsible for liaising with all stakeholders including Site Owners/ Proprietors, Civil Functions, Brand Reps, Operations Head and other In-house Departments at the back end.
• Ensure delivery of infra within stipulated timelines in alignment with concerned Departments till the Launch of the new store.
• Responsible for presenting Business Cases & Profitability.

Networking with Brand Owners, Existing and Potential Mall Managements

• Manage network with Brand Representatives for successful roll out of the business plans.
• Ensure a regular Contact, networking and follow-up with existing and potential Mall Managements and Appropriate Authorities.

MIS and Exemplary Team & performance management

• Maintain a robust store level Data Management (to analyze existing as well as real time data for analysis).
• Track effectiveness of SOPs through feedback data and assess performance against pre-determined measures and benchmarks.
• Ensure Quarterly MIS reporting.
• Take administrative control of the team and act as a guide, trainer and coach
• Prepare Self and team and equip them with updated product and brand knowledge through regular sessions
• Allocate and assess KPI s and KRA s of the team as per Company goals and targets
• Ensure succession planning for key positions
• Identify and implement a growth / development path for HIPO and LOPO employees in the Cluster/ zone.

Proven track record of Sales and Retail Operations

Should have handled more than one store

Should have handled luxury or premium brands with an international flavor

Should have exposure of a Local market

Should have experience in handling HNI/UHNI